Privacy Policy

Eco First Group Ltd Privacy Policy

Effective Date: 1st February 2025

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At Eco First Group Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.

 

This Privacy Policy outlines how we collect, use, and protect your information in accordance with data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

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We may collect and process the following types of personal data:

• Personal Identifiable Information (PII): Name, address, phone number, email address

• Payment Information: Billing details, transaction history

• Technical Data: IP addresses, browser type, and cookies

• Communication Data: Records of correspondence and inquiries

• Project-Related Data: Property details and energy usage to assess solar installation needs

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2. How We Use Your Information

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We collect and use your data for the following purposes:

• To provide, install, and maintain solar power solutions

• To process transactions and manage payments

• To respond to inquiries and provide customer support

• To send updates on services, promotions, and company news (only with consent)

• To comply with legal and regulatory obligations

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3. How We Protect Your Information

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We implement appropriate security measures to prevent unauthorised access, alteration, or disclosure of your data. These include:

• Encryption and secure servers

• Restricted access to personal data

• Regular security audits and staff training

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4. Sharing Your Information

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We do not sell or rent your data. However, we may share your information with:

• Trusted service providers (e.g., payment processors, installation partners) to deliver our services

• Regulatory authorities if required by law

• Third-party analytics tools to improve website performance (with anonymized data)

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5. Your Data Protection Rights

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Under the UK GDPR, you have the right to:

• Access, update, or delete your personal data

• Withdraw consent for marketing communications

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are violated

To exercise any of these rights, please contact us at admin@ecofirstgroup.co.uk

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6. Cookies & Tracking Technologies

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Our website uses cookies to improve user experience and analyse site traffic. You can manage your cookie preferences in your browser settings. For more details, see our Cookie Policy.

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7. Changes to This Privacy Policy

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We may update this Privacy Policy periodically. Any changes will be posted on our website, and where appropriate, we will notify you via email.

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8. Contact Us

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If you have any questions regarding this Privacy Policy or your personal data, please contact us:

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Eco First Group Ltd
Deliverance House, 2 Beeby Road, London, E16 1QJ

Email: admin@ecofirstgroup.co.uk
Phone: 0208 798 2728

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By using our services, you acknowledge that you have read and understood this Privacy Policy.